Staying safe during the COVID-19 pandemic

FAQ

Covid-19

Can I still purchase from your website?

Yes, you can still purchase from our website. We continue working in this Covid-19 situation. However the shipping time will be a bit delay than normal, please be patient with us.

Where is my order notification?

Once you’ve placed an order with us you’ll receive an email to the address provided. If you did you not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still haven’t received one after 36 hours, please contact us where we’ll be able to advise you further.

How do I contact customer services?

Due to circumstances our phone lines are currently closed, however you’re welcome to contact us by email support@regobe.com, you can reach out via our Contact Us page. Our Customer Service Team are working as hard to respond to everyone as quickly as possible, but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak. Please be patient with us, and we’ll get back to you as soon as we can.

Orders

Do you have any discount codes available?

We do not offer discount codes at the moment. However, we do run special promotions through our newsletter list from time to time. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page.

How do I make changes to an order I’ve already placed?

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at support@regobe.com within 12 hours from the time you ordered. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.

Can I cancel my order?

Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us, you can get a full refund within 30 days of receipt.

What do I do if I've received the wrong item?

We apologize for the inconvenience. If you’ve received the wrong item, please contact us at support@regobe.com, where we will be able to advise you further on the next steps or you can refer to our 'Return & Refund Policy'.

What do I do if I've received a defective order?

We apologize for the inconvenience. We always checked the product before it were sent to customer. Therefore shipping process may lead this issue. Please contact us at support@regobe.com, where we will be able to advise you further on the next steps or you can refer to our 'Return & Refund Policy'.

Payments

What payment methods do you accpet?

We accept Visa, Mastercard, American Express, Discover, and PayPal for online orders.

My discount code didn't work?

Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at support@regobe.com and our team will be able to advise you further.

Can I use more than one promotional code on my order?

No, you can only use one promotional discount in each individual order.

Delivery

How long will it take to receive my order?

It depends on your location. Normally, we will ship from 14 - 21 business days. Further information on shipping can be found here.

COVID-19 Update: We are doing everything we can to protect the well-being and safety of our community as coronavirus (COVID-19) continues to impact the world. We are now working on a restricted schedule and with a smaller team. As such, you may experience a longer delay in order processing before your package ships out while we navigate this new normal. We truly appreciate your patience and apologize in advance for any extended wait.

How much does shipping cost?

We're happy to offer free shipping cost with spend minimum 25$.

International orders may also be subject to import duties and taxes which we cannot cover.

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Regobe has no control over these charges. Customs determines these charges and Regobe has no way of knowing what these charges may be. Regobe is not responsible for any actions taken by customs or the chosen package delivery service.

Can I track the status of my order?

You can track your order anytime at our Shipping Tracker.

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing support@regobe.com. We will be happy to find out what exactly is going on with your order.

Return & Refund

What is the Return & Refund policy?

Our return policy lasts 30 days beginning only when our package is delivered to your address. You can refer more detail about our Returns & Refund Policy here.

If you want to make return or refund, please contact to support team support@regobe.com, we will respond within 24 hours to assist with the process.

How do I return an item?

If you want to return an item, please contact to our support team support@regobe.com, we will respond within 24 hours to verify the situation of the product and assist the process.

Account

How do I reset my password?

If you can't remember your password, we'll need to reset that for you. Simply click here, then select Forgot your password.

How do I unsubscribe from your newsletter?

You will not be notified promotion codes or discount events in the future when you unsubscribed successfully. Click unsubscribe at the bottom of any newsletter or email your receive from us, alternatively email us at support@regobe.com and we can remove your information from our database completely.

Didn't find your answer?

Get in Touch
Secure Payments
Package Tracker
30 Days Guarantee
7/7 Days Customer Service